Parts cannot be warrantied beyond the warranty of the manufacturer, when not manufactured by ShepTrans. Any products found to be defective in workmanship or materials will be repaired, exchanged, or replaced at the sole option of ShepTrans, after inspection and approval. ShepTrans is liable for only the cost of the part(s) supplied, not for any additional expenses incurred such as labor, lost time, or other parts damaged.
The carrier is responsible for delivering merchandise in satisfactory condition. All deliveries should be inspected, any damage pointed out to the carrier, and call us immediately. ShepTrans cannot replace merchandise damaged in shipping if you do not call us and keep all packing materials.
All returns must be pre-approved by ShepTrans. The parts will be inspected by ShepTrans and if in satisfactory condition, we will issue a credit. A 20% restocking charge will be charged on all returns due to customer error or any problems not caused by ShepTrans. Absolutely no returns on custom built or special ordered items.